Our terms and conditions:
Definitions
Sample – A sample is a version of the product created to validate the pattern and construction method. It will be manufactured from available materials which represent as closely as practical the finished look and feel of the product.
Review – A summary of the progress made and any issues arising. Each review must be concluded in writing prior to the next phase of the work.
Product – The ordered item.
Quote – An offer made by Sollos in response to the information received from the customer. Such offers remain valid for 30 days or until such time as there is a change to the customer information or requirements which renders them invalid, whichever occurs first.
Extra fees – An fee appearing due to a third party involved.
Quote
A detailed quote will be provided based on the information received from the customer. Quotations are subject to change if there are changes to, or omissions from, this information. Additional charges may be necessary if changes to the received instructions require extra work.
The quote will include indicative timings for the work quoted. If there are specific deadlines these should be identified by the customer during the quoting process. We will use best endeavours to meet the agreed timings. Sollos will not be liable for delays due to the customer.
Ordering
All work will be undertaken after formal order receipt and associated payment from the customer.
Expediting
Expedited work may be possible depending on the project and required timings. If agreed, quoted lead time can be reduced by 50% at a premium of 100% of the quoted value.
Reviews
At each stage of the creative and construction process a review will be provided to the customer. Acceptance of the review will be required prior to the next stage in the process.
Samples
Samples will be produced as required to validate patterns, construction, look and feel of the item. These will be provided to the customer for review and approval prior to creation of the finished product. Such samples remain the property of Sollos and must be returned in the delivered condition. Samples returned in a condition were delivered will be refunded up to full price of sample in 15 working days by debit to customer's account.
Other amendments
Sollos reserves the right to amend the quote or decline further work if the nature or content of the work is found not to be as originally described.
Payments terms
A deposit of 50% is available prior to commencement of work for the projects over £1000. Payment of the balance is required following customer acceptance of the final review and prior to delivery.
Termination
Sollos reserve the right to terminate these Terms and Conditions and cease to provide any further products or services to the customer in the event that:
1. Payments are not made when due
2. The customer behaves in an aggressive, bullying, offensive, threatening, or harassing manner towards any of our representatives
3. These terms and conditions are breached
Clauses herein related to Title and Liability shall continue notwithstanding such termination.
In the event that the customer wishes to significantly postpone or terminate a final invoice will be submitted to the customer to reflect work undertaken and costs incurred to that point. Further work will be undertaken when new order is then placed for continuation of any work.
Returns
Please contact us within 7 days of receipt of your order should you have any queries about the product you have received.
Our products are custom-made according to specifications provided by the customer and therefore we cannot accept returns or refunds on the goods for any aspect of the product where the product complies with the customer requirements and/or the agreed result of any of the reviews held between Sollos and the customer – including but not limited to colour, sizing, pattern, construction, measurements, materials.
Any claim by the customer which is based on any defect in the quality of the work or failure of the product to correspond with the specification for work should be notified to us on discovery. Any valid claim of this sort shall not be accepted by us unless made within 7 days from the date of delivery of the Goods.
Please note: no refunds can be given once the product provided to the customer has been altered in any way.
Precedence
Precedence In the event that a pattern is provided by the customer this takes precedence over any sketches, illustrations or other descriptive data also provided and will be the master document.
Title
Title in the goods passes to the customer only when payment for the goods in full has been made.
Unless expressly agreed in writing at the start of the contract, Sollos reserves the right to use any samples and finished items produced and images of the samples and items produced for promotional activity including, but not limited to website, marketing, and exhibition activity.
Unless expressly agreed in writing at the start of the contract, all work performed by Sollos including, but not limited to concept sketches, designs, patterns, samples remain the property of Sollos and no right to use, reproduce, display or make adaptions to such work is transferred or given to the customer.
Liability
Liability In the unlikely event of any proven defect in the quality of the work or failure of the Goods to correspond with the specification, liability of Sollos shall be limited to a refund of the total sum paid by the customer for the work invoiced in accordance with the agreed quote. Sollos will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the work carried out. This does not affect your statutory rights.
Intellectual Property
Sollos will proceed in good faith that the information provided by the customer is legally owned by or available to them. Sollos will not be held liable for any consequential costs arising from inappropriate use of information owned by a third party by the customer of Sollos.
Sample – A sample is a version of the product created to validate the pattern and construction method. It will be manufactured from available materials which represent as closely as practical the finished look and feel of the product.
Review – A summary of the progress made and any issues arising. Each review must be concluded in writing prior to the next phase of the work.
Product – The ordered item.
Quote – An offer made by Sollos in response to the information received from the customer. Such offers remain valid for 30 days or until such time as there is a change to the customer information or requirements which renders them invalid, whichever occurs first.
Extra fees – An fee appearing due to a third party involved.
Quote
A detailed quote will be provided based on the information received from the customer. Quotations are subject to change if there are changes to, or omissions from, this information. Additional charges may be necessary if changes to the received instructions require extra work.
The quote will include indicative timings for the work quoted. If there are specific deadlines these should be identified by the customer during the quoting process. We will use best endeavours to meet the agreed timings. Sollos will not be liable for delays due to the customer.
Ordering
All work will be undertaken after formal order receipt and associated payment from the customer.
Expediting
Expedited work may be possible depending on the project and required timings. If agreed, quoted lead time can be reduced by 50% at a premium of 100% of the quoted value.
Reviews
At each stage of the creative and construction process a review will be provided to the customer. Acceptance of the review will be required prior to the next stage in the process.
Samples
Samples will be produced as required to validate patterns, construction, look and feel of the item. These will be provided to the customer for review and approval prior to creation of the finished product. Such samples remain the property of Sollos and must be returned in the delivered condition. Samples returned in a condition were delivered will be refunded up to full price of sample in 15 working days by debit to customer's account.
Other amendments
Sollos reserves the right to amend the quote or decline further work if the nature or content of the work is found not to be as originally described.
Payments terms
A deposit of 50% is available prior to commencement of work for the projects over £1000. Payment of the balance is required following customer acceptance of the final review and prior to delivery.
Termination
Sollos reserve the right to terminate these Terms and Conditions and cease to provide any further products or services to the customer in the event that:
1. Payments are not made when due
2. The customer behaves in an aggressive, bullying, offensive, threatening, or harassing manner towards any of our representatives
3. These terms and conditions are breached
Clauses herein related to Title and Liability shall continue notwithstanding such termination.
In the event that the customer wishes to significantly postpone or terminate a final invoice will be submitted to the customer to reflect work undertaken and costs incurred to that point. Further work will be undertaken when new order is then placed for continuation of any work.
Returns
Please contact us within 7 days of receipt of your order should you have any queries about the product you have received.
Our products are custom-made according to specifications provided by the customer and therefore we cannot accept returns or refunds on the goods for any aspect of the product where the product complies with the customer requirements and/or the agreed result of any of the reviews held between Sollos and the customer – including but not limited to colour, sizing, pattern, construction, measurements, materials.
Any claim by the customer which is based on any defect in the quality of the work or failure of the product to correspond with the specification for work should be notified to us on discovery. Any valid claim of this sort shall not be accepted by us unless made within 7 days from the date of delivery of the Goods.
Please note: no refunds can be given once the product provided to the customer has been altered in any way.
Precedence
Precedence In the event that a pattern is provided by the customer this takes precedence over any sketches, illustrations or other descriptive data also provided and will be the master document.
Title
Title in the goods passes to the customer only when payment for the goods in full has been made.
Unless expressly agreed in writing at the start of the contract, Sollos reserves the right to use any samples and finished items produced and images of the samples and items produced for promotional activity including, but not limited to website, marketing, and exhibition activity.
Unless expressly agreed in writing at the start of the contract, all work performed by Sollos including, but not limited to concept sketches, designs, patterns, samples remain the property of Sollos and no right to use, reproduce, display or make adaptions to such work is transferred or given to the customer.
Liability
Liability In the unlikely event of any proven defect in the quality of the work or failure of the Goods to correspond with the specification, liability of Sollos shall be limited to a refund of the total sum paid by the customer for the work invoiced in accordance with the agreed quote. Sollos will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the work carried out. This does not affect your statutory rights.
Intellectual Property
Sollos will proceed in good faith that the information provided by the customer is legally owned by or available to them. Sollos will not be held liable for any consequential costs arising from inappropriate use of information owned by a third party by the customer of Sollos.
Order options explained:
Products to order
Look– all the products displayed on this website are available to order for anyone, the pictures used on pages "Quotes" and "Projects" are our property or provided by customers. The look of item in each project will be different depending on materials customer did choose, garment finish customer have ordered and adjustments customer asked to make.
Price– all the products displayed on this site have basic variables and optional modifications that affects the price. Customer has an options to choose garment finish and quality of main materials additional services (pattern make, grade, artwork design).
Finish and Materials– all of the garments and accessories are suitable to wear and use, how ever, durability, comfort and aesthetics are affected by customer's choices.
Look– all the products displayed on this website are available to order for anyone, the pictures used on pages "Quotes" and "Projects" are our property or provided by customers. The look of item in each project will be different depending on materials customer did choose, garment finish customer have ordered and adjustments customer asked to make.
Price– all the products displayed on this site have basic variables and optional modifications that affects the price. Customer has an options to choose garment finish and quality of main materials additional services (pattern make, grade, artwork design).
Finish and Materials– all of the garments and accessories are suitable to wear and use, how ever, durability, comfort and aesthetics are affected by customer's choices.
Patterns– it is optional for customer to have item done from customer's own pattern; our library of patterns is available for use, alternatively we can customise pattern we have/you will provide or create completely new one.
Mocks– all the mocks are made of similar to required sample material to communicate construction required, drape, function and durability.
Offcuts– it is optional for customer to have offcuts returned or returned well organised.
Pack and post– we do pack in a paper, cardboard box or customer's package (when materials were delivered to us) for sustainability reasons. Post to other countries than listed is available.
Date due for the project– we are committed to deliver within a month after all requirements are clarified and materials are with us. Fast track orders are available at a up to 80% higher price.
Contacts for communication– ideally more than one contact would be entered to contact to.
Non Disclosure Agreement– it is optional for customer to require not to disclose the project.
Terms and Conditions– Customer confirms the terms and conditions were red, clear and understood. Let us know if any questions before proceed with the order.
Quantity– information about quantities for sizes and colours schemes can be send send to: custom-made@sollossew.com with the order number in a "subject".